Terms & Conditions

1. About these terms

These Terms & Conditions apply to private taxi transfers, airport transfers, private driver hire and other transport services booked through PrivateTaxiKrabi.com.

By submitting and confirming a booking, you agree to the terms that apply to the confirmed transport service.

2. Booking confirmation

A booking is confirmed only after the trip details have been accepted and confirmed by PrivateTaxiKrabi.com.

Please provide accurate information, including the pickup location, destination, travel date, pickup time, number of passengers and relevant flight or travel details.

If information changes after confirmation, please contact us as soon as possible. Changes may affect availability, route, pickup time or price.

3. Prices

Prices shown on PrivateTaxiKrabi.com apply to the specific routes and services described on the relevant page.

For routes without a published price, the price is confirmed before the booking is accepted.

The confirmed price applies to the agreed pickup point, destination and service. A substantial change to the route, additional stops, waiting time or other booking details may require a revised price, which will be communicated before the changed service is provided.

Where ferry tickets, boat tickets, entrance fees or other third-party costs are not explicitly stated as included, they are separate from the taxi price.

4. Pickup and travel times

Travel times shown on the website are estimates for planning purposes. Actual journey times can vary because of traffic, weather, road conditions, ferry operations, accidents, local events or other circumstances outside our reasonable control.

Passengers are responsible for selecting a pickup time that allows sufficient time for flights, ferries, appointments or other onward travel.

5. Airport pickups

For airport bookings, passengers should provide the correct flight number where requested.

Flight information may be used to coordinate the pickup when flight monitoring is part of the confirmed service.

Passengers should contact us if their flight details change significantly or if they arrive on a different flight.

6. Passenger and luggage information

The vehicle must be suitable for the number of passengers and the luggage included in the booking.

Passengers should tell us before confirmation if they are travelling with unusually large luggage, sports equipment, wheelchairs, mobility equipment or other items that may require additional space.

We may be unable to transport items that cannot be carried safely or legally in the available vehicle.

7. Changes and cancellations

If you need to change or cancel a booking, contact PrivateTaxiKrabi.com as soon as possible.

Any cancellation conditions, charges or special arrangements communicated as part of an individual booking will form part of that booking.

We do not apply a cancellation charge unless such a charge has been communicated as part of the booking terms.

8. Delays and circumstances outside our control

We make reasonable efforts to provide the confirmed service at the agreed time.

We are not responsible for delays or disruption caused by circumstances outside our reasonable control, including severe weather, road closures, accidents, ferry disruption, government restrictions or other exceptional events.

When possible, we will try to inform the passenger and arrange a practical alternative.

9. Passenger conduct and safety

Passengers must behave in a way that does not endanger the driver, vehicle, other road users or property.

The driver may refuse or discontinue transport if continuing the journey would be unsafe or unlawful.

Passengers are responsible for complying with applicable safety requirements and reasonable instructions from the driver.

10. Third-party services

Some journeys may involve services provided by third parties, such as ferries, boats, attraction operators or ticket providers.

Unless explicitly stated otherwise, these third-party services are not operated by PrivateTaxiKrabi.com and are subject to the provider’s own conditions, availability and schedules.

11. Website information

We make reasonable efforts to keep route information, prices and service descriptions accurate and current.

If an obvious technical or publishing error appears on the website, we may correct it. The details specifically confirmed for an accepted booking determine the agreed service.

12. Personal information

Personal information submitted for a booking is handled in accordance with our Privacy Policy.

We use booking information only as reasonably necessary to process and provide the requested service and for related communication and administration.

13. Complaints or problems

If there is a problem with a booking or completed service, please contact PrivateTaxiKrabi.com with the booking details so the matter can be reviewed.

Please report problems as soon as reasonably possible so that relevant information can be checked.

14. Applicable law

Unless mandatory law requires otherwise, these Terms & Conditions and the transport services provided in Thailand are governed by the applicable laws of Thailand.

15. Contact

Questions about these Terms & Conditions or an existing booking can be submitted through the contact methods provided on PrivateTaxiKrabi.com.